Cancelling before dispatch

Free, at any time before the parcel leaves us. Email boutique@maharashtrabeauty.shop or call +91 98204 12858 with your Order ID. Dispatch happens within 1–2 business days, so speed matters.

After dispatch

We cannot recall a parcel once the courier has it. Refuse the delivery at the door, or accept it and raise a return within 10 days under the Return and Refund Policy – noting the hygiene limits set out there.

Refund timing

Prepaid orders cancelled before dispatch are refunded within 5–7 business days to the original payment method. Cash-on-delivery orders have nothing to refund and cost nothing to cancel.

If we cancel

It happens: an item is found with damaged retail packaging while packing, a stock count is wrong, or a PIN code falls outside our courier network. We will tell you the reason and refund in full within 5–7 business days.

Colour and shade changes

If you want to change a shade or a colourway after ordering, tell us before dispatch and we will cancel and reorder rather than trying to swap it in transit. After dispatch it becomes a return, and an opened cosmetic item cannot be returned – so please check the shade on the product page before you order.

Partial cancellation

Where one item in an order is unavailable, we normally ask whether to send the rest or cancel everything. If we cannot reach you before dispatch closes, we send what is available and refund the balance.

boutique@maharashtrabeauty.shop · +91 98204 12858 · Customer service: 9:00 AM – 9:00 PM IST, daily